Founded in 2017, SPIDER is a Palestinian company specializing in the manufacture and marketing of personal protective equipment (PPE). Our headquarters are located in Hebron, a city renowned as the cradle of the leather and footwear industry. SPIDER leverages the legacy and expertise passed down through generations of artisans skilled in footwear and professional apparel production, enhancing our market distinction. We are proud to have achieved ISO 9001 certification, which reflects our commitment to the highest quality standards. Additionally, our products are certified with TAKEN and ISO 20345, ensuring they meet top safety and quality benchmarks.
Embracing our slogan, “Together Toward Safety,” we are dedicated to modernizing and innovating our expertise with advanced technology. We are also committed to sustainability principles, having installed solar panels at our facilities to reduce environmental impact and enhance energy efficiency. Our products are crafted with creativity and precision, featuring modern designs that meet international standards. A team of experts oversees our supply chain to ensure adherence to the most rigorous quality standards.
Company Objectives:
Ensuring Maximum Safety: We aim to provide personal protective equipment that ensures the highest levels of safety for workers across various sectors, adhering to the highest standards of quality and safety.
Continuous Innovation: We are dedicated to developing and designing innovative protective solutions that align with the latest technologies and global trends, effectively and efficiently meeting market and customer needs.
Excellence in Quality: We are committed to applying the best international standards in every stage of production, from selecting raw materials to manufacturing and distribution, ensuring the delivery of superior quality products.
Supporting Local Industry: We strive to enhance the leather and footwear industry in our region by leveraging and developing local expertise, contributing to local economic growth and creating job opportunities.
Achieving Customer Satisfaction: Our focus is on meeting customer expectations and needs by providing products that deliver top performance and comfort, complemented by exceptional customer service to ensure their complete satisfaction.
Building Long-Term Relationships: We aim to establish sustainable relationships with our partners and clients through integrity, transparency, and fruitful collaboration.
Environmental Sustainability: We are committed to implementing eco-friendly manufacturing practices, reducing the environmental impact of our operations, and promoting the use of sustainable materials.
Company Mission:
We are dedicated to achieving excellence by delivering high-quality products to local and global markets, combining advanced technology and expertise to meet our customers’ needs with efficiency and innovation.
Our Vision:
We aim to become a leading global brand through innovation, efficiency, sustainability, and trust.
Core Values:
Quality and Efficiency: Commitment to the highest quality standards in all aspects of our work and enhancing production efficiency to achieve optimal results.
Governance: Implementing principles of transparency and integrity in all our operations to ensure effective and trustworthy management.
Safety and Occupational Health: Providing a safe and healthy work environment with a strong focus on protecting the health and safety of all employees and users.
Quality Control Mechanism for Spider Company:
As Spider Company has obtained ISO 9001 certification, we are committed to implementing global quality standards to ensure continuous improvement and effectiveness in all our processes. Our quality control mechanism includes the following:
Quality Planning:
Setting Objectives and Standards: Defining qualitative and quantitative goals for production processes and developing performance standards in line with ISO 9001 requirements.
Quality Planning: Creating detailed action plans to achieve set objectives and address potential risks.
Performance Monitoring:
Inspection Procedures: Conducting thorough inspections at all stages of production to ensure compliance with established standards.
Performance Tracking: Utilizing key performance indicators (KPIs) to continuously monitor and analyze process performance.
Resource Management:
Employee Training and Development: Providing ongoing training to employees to ensure they possess the necessary skills and knowledge to maintain high-quality standards.
Equipment Maintenance: Implementing regular maintenance programs to ensure smooth and efficient operation of equipment.
Improvement Procedures:
Data Analysis: Collecting and analyzing quality data to identify areas for improvement and taking necessary actions.
Process Review: Conducting periodic reviews of processes and implementing enhancements based on analysis results and feedback.
Complaint Management:
Handling Complaints: Systematically receiving and reviewing customer complaints, identifying issues, and taking appropriate corrective actions.
Providing Solutions: Ensuring the implementation of proposed solutions and monitoring their effectiveness to improve customer satisfaction.
Internal Audits:
Conducting Audits: Performing regular internal audits to ensure compliance with quality standards and identify any deviations.
Reviewing Results: Analyzing audit results and taking corrective and preventive measures as needed.
Compliance and Documentation:
Documenting Procedures: Ensuring thorough documentation of all processes and procedures to comply with ISO 9001 requirements.
Document Review: Regularly updating documents to ensure alignment with changes in processes and standards.
Adhering to this mechanism contributes to improving quality and efficiency in our operations, enhancing our ability to meet and exceed customer expectations continuously.
